The player from India was unable to deposit or withdraw money from their 1xbet account. Despite multiple attempts to contact support through various channels, they received no response for over 24 hours. The player confirmed that the account balance was only 0.56 INR. We explained that the casino might close the account without reason due to the minimal balance and recommended choosing a different casino. The complaint was rejected due to the negligible balance.
1xBet Casino - Player’s deposits and withdrawals are delayed.
Amount: ??
1xBet Casino
Safety Index:Above averageSafety Index
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7.2
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Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
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8 months ago
i am not able to deposit or withdrawal money from my 1xbet account
i have tried several ways to contact them through telegram , email, live chat , rollback but got no response
its been over 24hrs
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8 months ago
Hello ShIvAmKaUsHaL,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? How much is your casino balance? When was the last time you spoke to the casino and what was it about?
Please note that it may take up to a few days to receive a respond from the support so I would simply recommend to wait.
Looking forward to your answer.
Regards,
Nick
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7 months ago
Dear ShIvAmKaUsHaL,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
I haven't received any response from them doesn't matter cause the acc only have like 0.56 rs
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7 months ago
Hello ShIvAmKaUsHaL,
If you have no balance on your account, the casino may even close it without any reason given. I would recommend to chose a different casino.
We will be also rejecting the complaint as there is no real money balance left on the account.
Best regards,
Nick
