The player from Benin had had her 1xbet account locked for almost 10 months. Despite having provided several requested verification documents, she had continued to receive the same message from 1xbet stating that more time was needed. The player had played aviator in the casino and some sports games, without accepting any bonuses. The casino had requested a PDF file from Perfect Money, which the player had stated was not provided by the service. However, the issue has been successfully resolved. We had marked the complaint as 'resolved' in our system.
1xBet Casino - Player's account locked for extensive time.
Amount: 5,400,000 XAF
1xBet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
8 months ago
hello , My account 503897709 have been locked with 1xbet almost 10months, i have been in touch with them, they asked several documents such as my id card , my notarized id card , my perfect money transactions and bank statement, but after providing all these documents since 10days, 1xbet executive kept repeating same repeating message that it tooks additional time, note that we have been doing all these since 10days.
Public
Public
8 months ago
Dear fabilathnike,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- What was the reason for blocking your game account according to the casino?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of bonuses?
- Did you send the documents the casino requested in the correct format, and with all information visible?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
8 months ago
the reason was KYC verification process, and i provided everything they asked in the real format and they accepted.
i played aviator in casino and some sport games
no i didn’t accept bonus
all informations where visible and accepted.
Public
Public
8 months ago
after providing my id card , my notarised id card , screenshots of my wallet using pc and my bank statement, this is what 1xbet team is asking, a pdf file from perfect money , but everybody know that perfect don’t provide pdf file of statement.
Public
Public
8 months ago
Dear fabilathnike,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
