1xBet Casino - Player’s account is inaccessible due to authentication issue.

I know the address and Password but i can't access the account for a google authentication problem that is not even founded in my google account i contacted customer support at info-en@1xbet-team.com now it's been 5days with no response

Dear Mohamedjarallah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Can you clarify if the problem is associated with your Google account or the Casino account?
• Has your Casino account been successfully verified before?
• When was the most recent instance in which you were able to access your Casino account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi casinoguru team !

Thanks for the afford of helping ppl

The problem is maybe . I did a authentication on my 1xbet account with google. But as i know the full details of login . The account asked for Google authentication number .

But i don't have it . So of course with the help of 1xbet support i could get my account back . Because i have all the other methods of login .

But live customer support doesent reply at all.

Finnally i wanna add that my account is fully verified and have been playing with it since 2017 .

Thank you very much, Mohamedjarallah, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, Mohamedjarallah,

I am sorry to hear about your unpleasant experience, and I apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite 1xBet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear 1xBet Casino team,

Could you please look at the player's issue and provide us with a suggestion on how to solve his situation?

Thank you in advance for providing the information.

Dear user,

Thank you very much for reaching out to us. Would you please let us know which email did you contact regarding this case and when? This will help us pinpoint your situation and assist you effectively

All the best,

The 1xBet Team

Dear Mohamedjarallah,

Can you answer the question?

Hey Casinoguru-team branislav & 1xbetCasino!

Thank you for helping me

I have a news about my account. They did answered me perhaps it took a while and now my account is recovered

Again i appreciate the efforts of this website and surely i will recommend it to everyone .

What great news, Mohamedjarallah!

Thank you for confirmation and for using the Casino Guru complaint resolution centre. I am very glad your problem was sorted out. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, 1xBet Casino Team, for your help and cooperation.

Best regards,

Branislav, Casino.guru