The player struggles to withdraw his balance due ongoing verification. The complaint was resolved as the player got verified.
1xBet Casino PE - The player struggles to withdraw his balance.
Amount: $439,500 ARS
1xBet Casino PE
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
11 months ago
Translation
I am a user of 1xbet, for a year, I won and lost, smaller sums.
Last 05/08/23, I hit a series of varied bets, for $439,500 pesos, a miserable 900 euros, for more than ten days, the 1xbet security department, they are requesting documentation, every 72 hours, from photo from ID, to driver's license, etc., etc. service slips, all skipped with the clear intention of delaying and not releasing my payment, so e****n... so they withhold your money indefinitely, they decide when, how much and to whom they pay... totally crazy, when you lose your money, they keep it and when you win, they also keep it... hopefully someone can do something to help me stop this...
Automatic translation:
Public
Public
11 months ago
Hello caricattonicolas,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino PE. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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