1Red Casino - Player with addiction allowed to deposit.

the sister casino’s were aware of my addiction. They still let me deposit. I told Rakoo casino that I am struggling with addiction.

Dear Sienna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the Self-exclusion Policy, and this is what I found:

Please remember that betting is purely for entertainment and pleasure and you should stop as soon as it stops being fun. Absolutely do not bet anything you can’t afford to lose.

If you feel that you may have lost control of your gambling, we offer a self-exclusion option. Just reach our Customer Support Department at support@1red.com using your Registered Email Address and inform us about your decision to stop gambling at the Website for a certain period of time or forever. Upon doing so your Player Account and any linked accounts will immediately be disabled and you will be excluded from all promotional offers for the set period.

The following associations determine linked accounts: accounts held within the same household, shared devices, email addresses, payment addresses, IP addresses and environments where computers are shared such as universities, fraternities, public libraries, workplace etc.).

You can set a Self-Exclusion Limit for 6 months, 9 months, or 1 year. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring your account will automatically be re-activated.

Requests for self-exclusion made via our Chat function will not be actioned. However, a customer support agent will direct you to our customer support email service.

Unfortunately, there’s not written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

Could you please advise if you have requested a self-exclusion from 1Red Casino directly?

Looking forward to hearing from you.

Best regards,

Kristina

No I did gamble on 1red.com, spinch.com and lokicasino.com.

they all let me sign up And send me emails to sign up.

Thank you for your reply, Sienna. Have you requested a self-exclusion from 1Red Casino directly?

Yes I did

Did you inform 1Red Casino about your gambling problem before depositing? Could you please forward the self-exclusion request to kristina.s@casino.guru? If there is any other relevant communication between you and the casino, please provide it as well. Alternatively, you can post everything here. Thank you in advance.

Dear Sienna,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.