The player from Canada had deposited CAD 30 and won CAD 169 at 1Red Casino. Despite having verified his account and previously making successful withdrawals, his recent withdrawal requests were repeatedly rejected, with varying excuses from the casino's customer support. He complied with all requirements but remained unable to access his winnings. After a week of communication, the issue was resolved, and the player successfully withdrew his money.
1Red Casino - Player’s winnings have been delayed.
Amount: Can$169
1Red Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
5 months ago
I deposited CAD 30 into my account with 1Red Casino. After playing, I successfully won CAD 169. Despite my account being verified and having successfully withdrawn funds in the past, my recent withdrawal request has been repeatedly rejected.
I have contacted 1Red Casino’s customer support several times regarding this issue. Each time, I am given different excuses, such as technical issues or requests for additional documents, which I have promptly provided. Despite complying with all their demands and meeting the withdrawal requirements stated in their terms and conditions, I am still unable to access my winnings.
This situation is causing me considerable frustration and inconvenience. I believe that 1Red Casino is engaging in unfair practices by withholding my funds without valid reason.
I request your assistance in resolving this matter.
Thank you
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5 months ago
Dear aidencan97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Do I understand correctly that your payment is still pending inside the account without being processed?
- Could you please specify how many days ago was your withdrawal requested?
- Were your winnings accumulated with our without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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5 months ago
My withdrawal request is not in pending status. It gets rejected after a while being in process or pending.
i requested the withdrawal yesterday but it keeps rejecting me and my winnings were all from my 30 CAD I deposited.
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4 months ago
I fully understand your frustration, aidencan97. However, I will set the timer for additional 11 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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4 months ago
Finally, after a week of communication with them the problem was resolved and I could withdraw my money.
Thank you
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4 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, aidencan97, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
