The player from Germany had faced difficulties in withdrawing his winnings from 1Bet Casino due to restrictions on his preferred payment method, WebPayz InstantBanking. The alternatives proposed by the casino were not suitable as the player was not registered with them. An attempted Fast Bank transfer had also failed without a clear explanation. After verifying his account and making another withdrawal attempt to a different bank account, the issue had been resolved. The player had confirmed the receipt of his winnings, attributing the initial problem to a likely technical glitch. The complaint was then closed as resolved.
1Bet Casino - Player’s withdrawal is delayed due to payment method issues.
Amount: €500
1Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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4 months ago
Translation
-The casino is not paying out the amount due.
-Since 09.05.2024, I have been attempting to have the listed amount paid out to me.
-Payout with WebPayz InstantBanking deposit method is not possible.
-The only payout methods suggested are ones I am not registered or verified with.
I don't have a Mifinity Wallet
-I don't have crypto
-Fast Bank Transfer was proposed as an alternative to me, and behold, "payout failed".
-There is no explanation given in the chat regarding the failed transfer, just the following reply:
We are updating our payment methods to make them more efficient and user-friendly. As a result, some methods are not yet fully available. You can use an alternative for now or try again later.
-The casino does not notify you by email, nor are their demands very piece-meal in order to buy time.
Automatic translation:
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4 months ago
Hello xcybietie,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request and the player has to use a payment method offered by the casino.
Looking forward to your answer.
Regards,
Nick
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4 months ago
Translation
I had to verify my casino account on May 9, 2024 in order to withdraw money.
All real money deposits, last deposit €50 without using a bonus.
Last conversation today via chat:
why the recommended bank transfer failed. Unfortunately, I didn't get a concrete answer. I should try the other methods, but then why would I have to register and verify? That can't be right.
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4 months ago
Translation
Good morning,
Yesterday I made another debit via bank transfer to another account.
Today I sent the casino a bank statement for processing, let's see what happens.
Oh yes, and I have already done the KYC with Mifinity, just in case, which I think will happen.
Greetings Joerg
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3 months ago
Translation
Hi, I received my money today,
so everything is fine, there was probably a technical problem,
thus the complaint can be closed.
thanks Joerg
Edited
Automatic translation:
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3 months ago
Dear xcybietie,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
