1Bet Casino - Player's winnings have been confiscated.

Good evening, I have paid 4 thousand euros since February 1st. With difficulty I reached 11 thousand euros. I requested 4,000 withdrawals, after a week of continuous requests for documents and photos, this morning I find my account blocked with only 4,000 euros inside. Support tells me I broke the rules by having two accounts. I didn't even remember having two accounts since the other one was inactive and closed for some time. The 7,000 winnings have disappeared, they no longer allow me to play and I can only withdraw the money paid. Moreover, on the site it says that there are no commissions on transactions, for example deposits, instead they charge a 13% commission for each deposit. Email support doesn't answer me, chat support tells me to send email. I don't know where to hit my head anymore.

Dear LucaBarp1992,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are aware of creating more than one account? Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, the other account had been closed and unused for over a year and I honestly didn't remember its existence at all, otherwise I would never have created this account, it wouldn't have made the slightest sense since I never requested a bonus. Even in this case I didn't use any bonuses or anything else, just my money. Honestly, I also use other sites and have never had problems with withdrawals. Example reloadbet.

The initial requested withdrawal had exceeded the demands for both bank and personal documents. Having reached a total of 11 thousand euros, they blocked everything. But the extra account has been closed and unused for over a year

After having also alerted the company that provides the gambling concessions, they have ascertained that I have not committed anything illegal, therefore they have unblocked everything and finally exonerated me from this problem.

Thank you for your reply, LucaBarp1992. Do I understand correctly that the issue has been resolved? Can we now close this complaint?

That's right, all fixed

Dear LucaBarp1992,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru