The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.
1Bet Casino - Player claims that payment has been delayed.
Amount: €2,000
1Bet Casino
Safety Index:Very lowSafety Index
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0.0
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Case opened
Current status
Waiting for a delayed payment
10d 23h 29m 34s
Case summary
4 hours ago
Public
Public
yesterday
Translation
I placed a bet and requested a payout. I've been waiting for 3 days for a bank transfer withdrawal. They haven't given me a clear answer, and I've already asked over 10 times. Can this be expedited? Because it's unbelievable what they're doing. I also have the same issue with Sporospin, where I've been waiting for a 600 payout for 3 days, and with Legiano for 500 (I've been waiting since 4th December). This is impossible, and I hope to get the money I've earned. Customer Service is always "patient" and they keep giving the same copied responses! There's nothing to do but wait. Can Casino Guru perhaps do something to help us all get our money?
Automatic translation:
Public
Public
yesterday
Dear Milos87,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Public
Public
20 hours ago
Translation
They asked me today if I could send my photo with my passport. I've done it now. I hope they'll send me money now.
Automatic translation:
Complaint is pending and will be processed in 10d 23h 29m 34s
