188BET Casino - Player cannot claim no deposit bonus.

I am unable to claim the no deposit bonus. I am a new user. There wasn't even a field for my promo code to claim the bonus.

Hello Mirelabijelic,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 188BET Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if you deposited already?
• When was the last time you spoke to the casino and what was it about?

Please note that bonuses are a good-will of the casino and they may refuse to give them to any player at any time without any reason given.

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!