Yabby Casino - Player's withdrawal has been delayed.

I played my no rules bonus with deposit and after the playthrough was met I put in a withdrawal for $1600 with about $500 left to play on my account while my account was being verified but after receiving a confirmation of my verification complete from management my withdrawl was suddenly missing and they said they returned the money to my account after my withdrawal was verified by management.

Dear Urdatty,

Thank you very much for submitting your complaint.

I'm sorry to hear about the issues you've encountered with your withdrawal and verification process at the online casino.

• To assist you further, could you please provide more information regarding the timeline of events?
• Specifically, can you clarify when you initially requested the withdrawal, when the verification process started, and when you received the confirmation of your verification being complete from management?
• Additionally, it would be helpful to know if you received any communication from the casino regarding the reason for returning the money to your account after the withdrawal was verified.

Your cooperation in providing these details will help us investigate and work towards a resolution.

Any relevant communication or supporting evidence could be forwarded to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I hAVE SENT THE EMAILS TO SUPPORT FOR YOU TO REVIEW. tHERE WAS NEVER ANY CORRESPONDENCE SENT TO ME SAYING THAT MY WITHDRAWAL HAD BEEN DENIED TILL AFTER THEY HAD ADDED IT TO MY BALANCE WHILE I WAS PLAYING AT A SLOT AND IT SEEMED LIKE I HAD WON IT IN THE ACT OF PLAYING THAT SLOT. ALL THE WHILE THINKING MY WITHDRAWAL IS STILL PENDING.

Hi Urdatty,

• I'm sorry for the late reply. Could you please specify how much is your active balance now?

Thank you.

My balance now is $6.54

Now my balance is $0

I appreciate you helping me with my case and trying to keep these casinos honest because without a website or people like yourself we really wouldn't have anyone use to turn to. So thank you for your time sincerely.

Hi Urdatty,

I'm sorry to learn that you depleted your entire balance. However, it's important to understand that we can't proceed to mediate a solution to this issue based on the fact that the withdrawal was returned to your active balance and subsequently lost.

I acknowledge your perspective regarding the need for a notification to inform players about the cancellation of their withdrawal. At the same time, it's crucial to recognize that an amount as substantial as $1,600 shouldn't easily go unnoticed in someone's balance.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

I anticipated this outcome. However, I do appreciate your time and effort in helping to resolve this matter. Thanks again, Chad

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.