Hi Micah,
Hi amuumuu148,
Hope you are both doing well.
Upon conducting a comprehensive review of the player's account, it has been determined that the player violated our General T&Cs by creating multiple account. As outlined within our General Terms and Conditions, which are mutually acknowledged by all players upon completing the signup procces: https://yabbycasino.com/terms-and-conditions
5 USER ACCOUNT
5.1 Opening a User Account
b. Each Player is allowed to have one User Account. Should the Casino establish that a Player has opened more than one User Account, the Casino reserves the right to close all Player's accounts while all possible winnings and bonuses would be considered annulled and void.
That being said, we had no other option but to void player's winnings, regrettably.
However, we would like to emphasize that the player's account (amuumuu148) remains active, and the player is welcome to continue using it for deposits. Furthermore, upon completion of the account verification process, the player will be able to initiate withdrawals instantly.
Micah, for your convenience, we have dispatched an email to the email address you provided, providing comprehensive details that support our findings. We appreciate your understanding in this matter and are here to assist you throughout the resolution process.
Should you have any further questions or require additional clarification, please do not hesitate to contact us.
Best Regards,
James Peterson
Yabby Casino
Hi Micah,
Hi amuumuu148,
Hope you are both doing well.
Upon conducting a comprehensive review of the player's account, it has been determined that the player violated our General T&Cs by creating multiple account. As outlined within our General Terms and Conditions, which are mutually acknowledged by all players upon completing the signup procces: https://yabbycasino.com/terms-and-conditions
5 USER ACCOUNT
5.1 Opening a User Account
b. Each Player is allowed to have one User Account. Should the Casino establish that a Player has opened more than one User Account, the Casino reserves the right to close all Player's accounts while all possible winnings and bonuses would be considered annulled and void.
That being said, we had no other option but to void player's winnings, regrettably.
However, we would like to emphasize that the player's account (amuumuu148) remains active, and the player is welcome to continue using it for deposits. Furthermore, upon completion of the account verification process, the player will be able to initiate withdrawals instantly.
Micah, for your convenience, we have dispatched an email to the email address you provided, providing comprehensive details that support our findings. We appreciate your understanding in this matter and are here to assist you throughout the resolution process.
Should you have any further questions or require additional clarification, please do not hesitate to contact us.
Best Regards,
James Peterson
Yabby Casino