HomeComplaintsWoocasino - Player’s withdrawal has been delayed.

Woocasino - Player’s withdrawal has been delayed.

Amount: 35,000 Kč

Woocasino
Safety Index:Above average
Submitted: 13 Nov 2020 | Case closed : 06 Dec 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from the Czech Republic is struggling to withdraw his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

For more than 14 days, the casino owes me 35,000 CZK

They keep telling me they're working on problems.

In my opinion, I will not be paid, so I will deal with it legally.

I do not recommend this casino in any case.


Automatic translation:
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3 years ago

Dear Martin,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Also, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

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3 years ago

Dear Martin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago
Translation

We received this message from Martin:


"I have been paying for my paycheck for almost 18 days, they keep giving me negotiating numbers, when the case is" solved "by them, so they return the money to my game account to make the payout again, when the payout is re-approved, the money still doesn't arrive money to my account and so it's a round-the-clock meeting. "


Could you please confirm that your account has been verified?


Additionally, I would like to ask to reply to your submitted complaint inside the existing thread and not by sending emails, unless you'd like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. You can reply to this existing complaint by following "Link" from the notifications which have been sent to your registered email.

Your cooperation in this matter is highly appreciated.

file

Automatic translation:
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3 years ago

Dear Martin,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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