The player's balance was voided for having multiple accounts. Later, one day after we invited the casino to the thread, the player informed us that his issue was resolved without further explanation. We consider the complaint resolved.
Wizary Casino - The player's balance was voided.
Amount: €1,300
Wizary Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Wizary Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Hello calimerobb,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wizary Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you begin the verification process? Can you please confirm if anyone else from your household plays in the same casino? Did you use real money or a bonus to accumulate your winnings? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
My verification process started on August 25th. In my family only I play. I used a bonus to accumulate the winnings. The last time I talked to the casino it was about how to withdraw being it said minimum deposit for withdrawal 20 credits and I wanted to understand if 20 credits equals 20 €, from that moment they said multiple account
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2 years ago
Thank you calimerobb for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello, calimerobb,
I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wizary Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Wizary Casino Team,
Could you please provide us with an explanation of the player's situation in more detail? What next steps should the player take to get his account unblocked? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?
It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).
Thank you in advance for providing the information.
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2 years ago
Translation
Please close the case has been solved thanks a lot
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2 years ago
Translation
Everything ok the casino solved thanks a lot
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2 years ago
Great news! Thank you, calimerobb, for confirming and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Branislav, Casino.guru
