The player from Germany is experiencing difficulties withdrawing their funds due to weekly withdrawal limits. Player’s complaint has been resolved successfully.
WinVegasPlus Casino - Player’s struggling to withdraw their winnings.
Amount: €3,000
WinVegasPlus Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
WinVegasPlus Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Hello,
after successfully verifying my account and withdrawing the amount of 1500€ I'm now left with a 3000€ balance.
Due to their weekly limits the system did not allow me to make another withdrawal for 7 days.
Since then another 7 days have passed with my second withdrawal still pending even though their terms say it should only take 24 hours.
The live chat said the reason for the delay is that there have been too many withdrawals lately. I really doubt that since they put weekly limits on withdrawals which should prevent that from happening.
In my opinion they are just stalling and waiting for me to play my balance away (which won't happen).
I'm asking you for help because I honestly don't trust this casino anymore and waiting even longer seems to be pointless.
Public
Public
3 years ago
Dear joeblack1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please advise if you have received the first payment already?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
3 years ago
I have received one payment so far, yes. At the moment I have a payment of 1500€ pending for 7 days now and another 1500€ in my account which I'm not able to withdraw yet due to their limits. I am fully verified.
Public
Public
3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, joeblack1, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
