The player from Italy is asking to close his account. The account was created by his underaged son, which was against the T&Cs. He was advised who to contact to close the account.
WinsPark Casino - Player is inquiring help.
Amount: €10
WinsPark Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
My son wrote here without my consent
I would like the cancellation of the account with which he registered
Automatic translation:
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3 years ago
Dear Roberto,
Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I am not sure I understand what happened. Which account do you wish to be closed to?
Thank you in advance for your reply.
Best regards,
Kristina
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3 years ago
Roberto, firstly, I'd like to point out, that I don't work for Wins Park Casino, but for Casino.guru, which operates as an independent service, therefore we cannot close your account.
Secondly, you personally are responsible for keeping your data private as well as for preventing your children from accessing such websites (https://secure.5winspark.com/#/help/user-agreement):
"No person under the age of 18 (or the age of legal consent for engaging in the activities included in the Services under the laws of any jurisdiction - whichever is higher i.e. a person not considered "Legally of Age") may use the Services under any circumstance. Any person not so-considered ‘Legally of Age’ using the Winspark’s Services will be in breach of the terms of the User Agreement..."
"You are responsible for keeping your user and password secure and secret. No one but you is allowed to use it. Not any other person or third party including, without limitation, any minor, is permitted to use or reuse your account; access and/or use any materials or information from the website; accept any Prize, or participate in the games. You are responsible for any purchases and/or losses that may occur on your account."
In case you wish to close the account, please contact the casino's support directly via email or live chat:
"Encountered a problem?
Contact us at support@Winspark.com or send us an email using the form below, and one of our representatives will get back to you as soon as possible."
Please let us know if there is anything else we could help you with, otherwise, we will be forced to reject this complaint.
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3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
