Win Unique Casino - Player's withdrawal is delayed and account locked.

I have little hope, but maybe you can still try to convince the casino to pay out my small win of 100 euros 🙁

I was aware of the poor ratings here, as well as the VERY low winning limit. However, due to the good user reviews, I decided to give the casino a chance. The first payout also went more or less smoothly.

I then deposited a modest 15 euros again. According to the casino rules, a maximum of x10, i.e., 150 euros, should be withdrawable.

When I tried to withdraw, even one month later, it showed a maximum limit of 1 euro.

The bonus turnover was, of course, completed, and the 100 euros were regular cash, not bonus funds.

The live chat is not available, and unfortunately, emails never get answered 🙁

Today I found out that my login no longer works...

100 euros may not be much for many, but for me, in my third and final year of studies without a wealthy family, that's not a small amount of money.

I'm attaching the emails here which unfortunately were never answered. Unfortunately, I can't include anything about the account balance since, as I mentioned, the login is disabled.

Dear msg1992,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Win Unique Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when you found out your withdrawal is limited? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Which bonus have you activated and played?
• Have you completed account verification in the casino?

Thank you very much in advance for your reply.

Best regards,

Tomas

hello tomas 🙂

thanks for the fast Reply.

i registered ~ 3 Months ago. Since my first Withdrawal was pending and limited to x10, i was not wondering about the Limitation.

But the Limitation was not reset to 0 after Start from new Month and it still has showed 1 Eur Limitation.

It doesnt updated after my second Deposit.

I just play Slots and choose to cancel the Bonus after a good Amount on Winnings. Since Withdrawal is limited to x10, it was better to remove the Amount from Bonus.

I'm unable to check which Bonus i choose. 🙁 I cannot login and check.

Sure, kyc was finished before first Withdrawal 🙂

I see my Attachment was not included in first Post, i upload here in Google the emails to the Casino, which was never answered.

https://photos.app.goo.gl/pcFgFHeHKDjbkwad8

Martina

Thank you very much, msg1992, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Win Unique Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

thank you very much tomas 🙂

Hello msg1992,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Win Unique Casino representative to join this conversation and participate in resolving this complaint.

Dear Win Unique Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello msg1992,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru