The player from Spain had deposited €100 and received a 250% bonus, which had raised his balance to €450. However, he had accepted another €35 bonus, which had erased his original winnings, leaving only the €35. He had claimed that he wasn't aware that accepting a new bonus would erase the previous one. We had asked the player if any warning was shown before accepting the new bonus, but received no response. As a result, due to lack of communication from the player, we could not proceed with the investigation and had to reject the complaint.
Win Unique Casino - Player's winnings got erased by accepting a new bonus.
Amount: €450
Win Unique Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
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6 months ago
Translation
Hello, I'm having an issue where I made a deposit of €100 with a 250% bonus, making my balance €250. After playing a lot of games and spending some time, I ended up with €450. Then a €35 bonus appeared, assuming that accepting the €35 bonus would be added to my current balance. However, it turns out that it wiped out my initial balance, leaving only €35 in my account. I complained to the casino thinking there was an error and that they had erased my previous balance. To my surprise, they told me that accepting one bonus erases the previous one. So, good luck, fellow gamers with this casino, and be careful when accepting bonuses!
Automatic translation:
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6 months ago
Hello haoluck77,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Win Unique Casino. Please allow me to ask you a few more question before we would move forward.
Could you please if the 35€ bonus was added automatically or you had to accept it? How much was your wagering requirement % when the second bonus appeared? Did you receive back your deposited amount?
Looking forward to your answer.
Regards,
Nick
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6 months ago
Translation
Good morning, I accepted the bonus, thinking that it would be added to the amount accumulated in the account, but what it did was delete what I had accumulated. And I had a 50% requirement already played, and they didn't give me anything back, they left it at 0. I didn't even play the €35, because when what I had accumulated disappeared I got nervous and started marking everything that appeared and it turns out that I ticket another free spins bonus and delete the €35, so in the end it counts at €0 and their response to my complaint is that a bonus deletes the previous one. What's wrong is that they delete my entry. Or else, warn them well, that when you click, a message appears warning that everything that has been accumulated in the account will be deleted.
Automatic translation:
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6 months ago
Hello haoluck77,
Did any kind of pop-up appear when you accepted the new bonus that your old one will be voided or something similar?
