The player from United Kingdom had his account blocked. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Don,
Thank you very much for submitting your complaint. First of all, I would like to ask you to please watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to restrain from using abusive language.
Furthermore, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Petronela