Wild Vegas Casino - Player faces deposit issues with free chip redemption.

I have been offered a 100 "free chip" from wild vegas that I am not being permitted to redeem. The coupon states "No deposit is required to claim. No additional deposit is required, but consecutive claims of Free Chips or Free Spins with no interim deposit is prohibited."

ı have made an "interim deposit" of 10 dollars, and I am being told by a "vip manager" that the deposit amount must be 30 or more dollars. Meanwhile, nowhere in the casinos terms or conditions nor the language of the coupon specify any amount required.

When I asked where the 30 dollar specification could be found, I was given no details and immediately disconnected from the chat after failing to respond immediately.

attached please find any/all relevant information

Dear cpaulking,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you share your bonus history?

Could you provide the complete terms and conditions for the $100 FREE CHIP offer?

Could you please share your communication with the casino regarding the minimum deposit?

Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I have already included almost everything you’re asking for. The "complete" terms and conditions are provided on the screenshot of the coupon.

attached please find my transaction history

Dear cpaulking, I understand how disappointing it can be when a bonus is not granted. However, it is important to note that most online casinos can decide, without further explanation not to award a bonus. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it. For this reason, we can't compel the casino to give you this bonus or penalize it for refusing to grant it to you.

If you happen to find yourself in a similar situation in the future, you can opt to request a refund of unspent funds due to the bonus not being credited. However, it will depend on the refund policy of a specific casino.

If you have any additional information to support your case or need further assistance, please contact us. Otherwise, I will have to reject your complaint. Thank you for your understanding.

Dear cpaulking,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.