The player from Germany had faced difficulties with withdrawal requests at Wild Tokyo08 Casino. Despite having uploaded the required documents several times, the casino continued to ask for the same documents, and did not accept his Portuguese ID card as proof of identification. After expressing his frustration, the player gambled away his balance and got his account blocked. The complaint was closed by us due to the player's decision to gamble away his balance.
Wild Tokyo Casino - Player's documents rejected leading to withdrawal delay.
Amount: €1,500
Wild Tokyo Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
11 months ago
Public
Public
11 months ago
Translation
Hi there. I'm having a particular issue. I've registered with Wild Tokyo08 Casino and have repeatedly made deposits. I've now won 1500 and have cashed out 3x500 euros. But now, the problems are starting. I've uploaded everything, and they keep telling me over and over to upload the documents. Moreover, my Portuguese ID card is being labeled as a citizen card and is not accepted. That's my legitimate ID!! I've sent everything including selfies and nothing is getting accepted!
Automatic translation:
Public
Public
11 months ago
Hello bastosro86,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Tokyo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
Public
11 months ago
Translation
It's done, I was so annoyed that I gambled everything away and the casino was happy... I had my account blocked there... It's a scam from them and the process ran for a week... The casino is looking for excuses and want to have the most unusual documents... I've never experienced anything like that... I prefer to continue playing at betti.com, where everything was accepted and paid out smoothly. I advise each of you not to play this dirty casino
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