The player's withdrawal is delayed for a week. The complaint was resolved as the player received his winnings.
Wild Pharao Casino - The player's withdrawal is delayed.
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hey dears, I paid 1000€ via bank transfer last Monday, on Saturday it said in the chat if it hasn't been processed today, I should come back to the chat. No sooner said than done, it meant that I would get a confirmation during the day, unfortunately nothing came into my mailbox. The terms say 3 to 5 working days, according to the chat I didn't violate any guidelines and risked the cashback and not even max cashout. I could have paid out 2750€ max from the cashback. Made it to 1000€. I'm really afraid that no money will come. I have never had to wait longer than 5 days at most. My emails are not answered either. I'm also verified bank details are also correct. Please help me lg Tobi
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2 years ago
Hello Tobias,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Allow me to ask you a few more question before we would move forward.
Was this your first withdrawal request in the casino? Is your account already verified? Did you use any bonus to accumulate your winnings?
Note, that we always recommend to wait at least 14 days after the verification is finished for the money to arrive on your account.
Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.
Regards,
Nick
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2 years ago
Translation
I received a cashback after several losses and implemented it successfully. The maximum payout of my cashback from Monday was 50 times the live chat checked everything and informed me that the payout would be transferred on Monday, January 31st, 2022. The cashback was 56€ with 50x max cashout, that's 2750€ max cashout, well over my 1000€ and as I said the live chat said everything was fine with it. Yes it's my first payout there and yes my account is verified. So it should finally be transferred, the terms say 3 to 5 days. We are now at day 8 payment team Does not reply to mails either. Really poor performance from the side. Please help me to get my payout. Because everything is checked and I have not violated the terms, I always used 1 € and did not play any forbidden games, best regards Tobias
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2 years ago
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I didn't break any rules I mean. That was also checked
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2 years ago
Hello Tobias,
I do not thing there will be any issue with the bonus or max win. I think it is simply just delayed. We had multiple complaints with Wild Pharao Casino about delayed payments. The 3-5 day indicator means the processing within the casino so the overall time might take much longer that's why we recommend the 14 days waiting time. If the money wouldn't arrive even until next week, we will intervene.
Regards,
Nick
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2 years ago
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ok all right thanks Then I'll let you know next week
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2 years ago
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So now 14 days have passed and my payout is still there and nothing happened please help me with it. Greetings Tobias
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2 years ago
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I really hope I get my money. You are my last hope.
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2 years ago
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Unfortunately, the payout can still be cancelled, so it was not even processed or instructed after 15 days. 🙁
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2 years ago
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I have received information from the live chat that they will forward it, but nothing has happened so far. I'll send you a screenshot of today's chat history
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2 years ago
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Hello again, the payment has now been processed but no money has been credited to my account so far. I will inform you about the receipt, which will hopefully come tomorrow or the day after tomorrow. Please leave this open until I have the money
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2 years ago
Hello Tobias,
Great news that is was processed. I will definitely keep the case open until the money hits your account. Keep us updated.
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2 years ago
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So far nothing has arrived on my account, I'll get back to you
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2 years ago
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The only strange thing is that the live chat said that I received an email, but I didn't receive it, it only says it was processed but it has to be in my account by tomorrow at the latest because according to the law it can't take longer than 2 or 3 days if it's not on tomorrow it would be great if you invited wild pharaoh over for a chat. That it can finally be completed. I'll let you know tomorrow how it looks and if it arrives today I'll of course let you know
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2 years ago
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Up to now no payment has been received. I don't understand anymore why it's taking so long. What can we do now? It was transferred shortly after 10 a.m. on February 8th, 2022. So 48 hours have passed. Please help me
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2 years ago
Dear Tobias,
Please take into consideration that some laws may not apply to the casino as their residence is in a different country. Also international transaction will take probably longer. I would still just give it a little time as the status of your withdrawal is very common.
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2 years ago
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So according to the live chat, it must be on the account by tomorrow morning at the latest. It won't take longer than 3 days, I was told today. So if tomorrow isn't on it, we should maybe get in touch with wild Pharaoh. Other player complaints here were booked on the same day as it was paid out, also by bank transfer, which also came from Germany. Not that they show the status processed but didn't send it. 😕
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2 years ago
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Please help me now the live chat said it's coming today. I have NOT received any payout on my account. Now the live chat said as always they can't help me I should send an email to payments@wildpharao.com the address that never answers. It was processed on February 8th, 2022 and still nothing has happened and I have not made any mistakes with the bank details. Greetings Tobias
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2 years ago
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Which I also noticed. I have not received any emails, neither in the spam folder nor in the normal one, that the payment has been made. But it is in the profile as processed. Can you please invite wild Pharaoh for a chat? I really need my 1000€. I now wait 15 days with everything until it was processed and now another 3 days after the status processed. I have not received any payment. My bank also contacted them. They cannot help me because nothing can be seen. Why do you treat customers like wild pharaoh and let us down? I do not get it. We deposit money in seconds and have to wait weeks to receive a win. 🙁 Please Casino Guru help me with this ❤️
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2 years ago
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The money has arrived in my account the case can be closed ❤️
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2 years ago
Dear Tobias,
I'm glad to hear that the issue has been resolved. Be sure to be patience everytime your will try to withdraw from a new casino for the first time as it usualy takes longer as mentioned above. Do not hesitate to contact us if you will come across any other trouble again in the future.
Best regards,
Nick
