The player from Peru has had her account closed by the casino, which asserts that she has two accounts and refuses to return her funds. She suggests that the closure may be related to other accounts in her area or building.
Vulkan.bet Casino - Player’s account has been closed with funds confiscated.
Amount: 250 S/.
Vulkan.bet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
2d 15h 41m 32s
Case summary
5 days ago
Public
Public
1 week ago
Translation
They closed my account with my money in it, claiming I have 2 accounts, and they won't return the money. Maybe there are other accounts with the casino in my area or in my building.
Automatic translation:
Public
Public
1 week ago
Hello econetperu,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan.bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did the casino provide any kind of evidence of multiple accounts? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
5 days ago
Dear econetperu,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
econetperu has 2d 15h 41m 32s to reply
Nick is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
