The player from Ireland had a pending withdrawal since November 10 and each time she contacted the casino, she received the same generic response. The Complaints Team had attempted to gather more information to understand the situation, asking about previous successful withdrawals, KYC verification, and whether winnings were accumulated with an active bonus. However, due to a lack of response from the player, we were unable to investigate further and had to reject the complaint.
VooZaZa Casino - Player’s withdrawal has been delayed.
Amount: €48
VooZaZa Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.2
VooZaZa Casino has a Safety Index of 3.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
12 months ago
I have had a pending withdrawal since the 11th and when I contact them it is the same copy and paste message that they are giving other players. My withdrawal is for less than 50 so I find it hard to believe they have had so many winners that they can't process a withdrawal of this amount in the last two weeks.
Public
Public
12 months ago
Dear Chazza44,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
