HomeComplaintsVoodooDreams Casino - Player is struggling to verify his account.

VoodooDreams Casino - Player is struggling to verify his account.

Amount: €100

VoodooDreams Casino
Safety Index:Above average
Submitted: 26 Mar 2021 | Case closed : 13 Apr 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from the UK requested a withdrawal and the casino asked him to submit additional documents. His account hasn’t been verified yet, because he wasn’t able to provide one of the required documents. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

Started off good got verified easily enough then a couple of weeks later they wanted at least 6more verification documents before I could withdraw any money because there was 1 document I couldn’t provide they wouldn’t give me my winnings yet they would still take deposits easily enough rather annoying

Public
Public
3 years ago

Dear Paul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please note, sometimes the casino can require additional verification, and this isn’t unusual.

Which document were you unable to provide? Have you submitted the rest of the required documents?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Public
Public
3 years ago

Dear Paul,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news