Villento Casino - Player’s account has been blocked and audited.

I won 37500.00 on sat, jan 29, 2022.

I received email confirming my withdrawal request being processed, amd an email confirming and providing faster withdrawal options.

Since monday jan 31, 2022, they have not responded to any of my emails, Md lockede iut of my account.

Please help

Dear Mohammed,

Thank you very much for submitting your complaint and forwarding all the relevant communication. Foremost, allow me to congratulate you on your great win.

Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a substantial win. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.

Could you please specify if you have accumulated your winnings on regular play or from a jackpot? Have you withdrawn any winnings from this casino in the past?

Hopefully, we will be able to help you as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Mohammed,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.