The player from Germany has banned herself from the mystake.com due to her gambling addiction. Despite her request to block her from all sister casino websites owned by Santenda International B.V., the player was able to register and lose €830 at velobet.com. She claims that the operator violated responsible gaming principles. The compalint was rejected as the player did not request for exclusion in the casino directly.
Velobet Casino - Player bypasses self-exclusion, loses funds on sister site.
Amount: €830
Velobet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
Velobet Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
6 months ago
