Vegas Rush Casino - Player’s withdrawal has been denied.

This casino is denying me my winnings. They have all kinds of excuses to not pay out! STEER CLEAR OF ALL CASDINOS WHOSE GAMING LICENSE IS FROM CURACAO!!!

Dear Deborah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC account verification successfully? Were your winnings generated from a bonus play or without activating any promotional offer? Did you receive any explanation from the casino why your winnings have been withheld? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Deborah,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.