Turbonino Casino - Player’s account was closed after being discovered that he has self-excluded himself from sister casino.

I deposited 300 Euro on Turbonino (Trustly). The money was credited to my casino account, but then I tried to play slots with real money. This doesnt work. I contacted live chat and they told me I am excluded from another casino under the same license. I don't remember this, but OK. So I would would like to get my money back. But Turbolino doesn't respond and doesn't process the refund. They stole my deposit of 300 Euro. Right now they dont answer to my mail requests.

Dear Andy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please forward any relevant communication along with your deposit receipt to petronela.k@casino.guru?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Andy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.