Tsars Casino - Player has been accused of violating the bonus conditions.

Hello ,

I deposited with a bonus on Tsars , when i was playing a bought some bonusses in game . I only knew de max bet for wagering was 5 euro so i played around 1 a 2 euro's stake.

When i finished they tell me my amount is gone because i voilated conditions and terms.

I'm a recent player and didn't know when you buy bonus for 100 euro was the same of my stake is 100 then...

I really don't know why they don't give me a warning when i violate the terms and first take my 800 invested money and my 1200 winning ....

pls help me

Dear TiFeAn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which bonus you activated? If possible, post here a link.

Also, which game you played, and which in-game feature did you activate?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hey Kristina,

I bougt several bonusses on john hunter and the book of tut. 0,7 euro per bonus... I hitted one time 4 guys and get 700+ euro.

I've contacted tsars and they give me a 100 euro reward. But that doesn't cover me 1300 lost.... I also won like 740 in a bonus I didn't bought and they wont give me that also. +

When i was wagering my bonus (crypto bonus 100%) i saw that the bonus buys didnt count for wagering. So i never never wagerd my bonus trough bonus buys.

And also when its not allowed to do that the site should prevent you can do it.

I deposited 800euro+ and played alot of bonus buys. And then it wasnt a problem but to withdrawal wel.

I feel ripped.

Hopefully you can help me.

Thanks

Thank you for your reply, TiFeAn. Could you please forward me your game history from the moment you activated this bonus (preferably in PDF form or excel sheet)?

Moreover, I still have not received the communication between you and the casino. Please, forward it as well. My email address is kristina.s@casino.guru. Thank you.

Dear TiFeAn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.