The player from Australia reported that the casino had taken $90 more than the amount deposited over two transactions. They also expressed dissatisfaction with the payout rates. The issue was determined to be related to payment provider fees rather than the casino's actions. The player indicated a lack of clarity and ineffective customer service from the casino but ultimately requested to close the complaint. The complaint was rejected based on the player's explicit request.
TrueFortune Casino - Player is dissatisfied with the deposit fees.
Amount: A$92
TrueFortune Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
TrueFortune Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Casino stole $90 more than I deposited over 2 deposits.
Also pays are pathetic.
Public
Public
3 months ago
Dear newboy666,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the TruFortune Casino's Terms and Conditions, and this is what I found:
5.11. By depositing funds into your account, you direct us and we agree to hold them, along with any winnings, for the sole and specific purpose of using them (i) to place any gaming wagers; and (ii) to settle any fees or charges that you might incur in connection with the use of our services. We reserve the right to charge a fee of 3% - 6.5% for the processing of Credit Card deposits.
Could you advise if you were able to confirm with the casino where the fees originated from?
Have you tried to communicate this issue with your bank? Usually, international transaction fees are managed by banks.
Unfortunately, it seems that this problem is payment provider-related and the casino won't be able to resolve the issue. If there's any relevant communication you can forward it along with your payment receipt to veronika.l@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Veronika
