TrueFortune Casino - Player is dissatisfied with the deposit fees.

Casino stole $90 more than I deposited over 2 deposits.

Also pays are pathetic.

Dear newboy666,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the TruFortune Casino's Terms and Conditions, and this is what I found:

5.11. By depositing funds into your account, you direct us and we agree to hold them, along with any winnings, for the sole and specific purpose of using them (i) to place any gaming wagers; and (ii) to settle any fees or charges that you might incur in connection with the use of our services. We reserve the right to charge a fee of 3% - 6.5% for the processing of Credit Card deposits.

Could you advise if you were able to confirm with the casino where the fees originated from?

Have you tried to communicate this issue with your bank? Usually, international transaction fees are managed by banks.

Unfortunately, it seems that this problem is payment provider-related and the casino won't be able to resolve the issue. If there's any relevant communication you can forward it along with your payment receipt to veronika.l@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Veronika

This makes sense but was not clear to begin with.

Attempted to gain an understanding with the provider vis support chat for an hour after to no avail. Their customer service is non existent.

Happy for complaint to be closed

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.