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Veronika Lash

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Complaint replies by Veronika Lash

English
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
We’ve rejected this complaint as per the player’s explicit request. We are so... 1 year ago
Thank you for the information. I apologize but we are unable to assist you in... 1 year ago
Thank you very much, bbrunette44, for providing all the necessary information... 1 year ago
Thank you very much, gcoppola299, for providing all the necessary information... 1 year ago
Dear Killmem,I'm glad to hear that your issue has been resolved successfully.... 1 year ago
We at Casino Guru do not have access to the documents you sent directly to th... 1 year ago
Thank you for the screenshot. However, in the gaming history you sent us, the... 1 year ago
Thank you very much, Moneygetta, for providing all the necessary information.... 1 year ago
I understand your anger. Our mission at Casino Guru is to provide valuable in... 1 year ago
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