Winpot Casino - Player claims that payment has been delayed.

I started by depositing 1000 pesos into my WINPOT.MX account via OXXO. My account was already verified with my INE. After a day and a half, I started winning and collected 275,000 MX pesos. I tried to withdraw 50,000 as it's the daily limit, and shortly after, my account went under verification again. They requested 3 bank statements, which I sent immediately, along with my INE, only for it to be put on hold. I was told it would manually be verified within 24 to 72 business hours. That was on Wednesday the 23rd. Now it's the 28th, which concludes the maximum business hours for verification since weekends are not counted. I honestly just want what I rightfully won from your casino.

Dear Acapulco686,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Okay I understand. I will wait the necessary time. In order for them to validate my account or verify what is necessary, I have no problem in providing data. I have everything in rules. Thank you. Maybe I'm a little ahead of time in processing the complaint. Since I am aware that there are people looking for these online services. Since the chat agents are limited in size and cannot answer certain questions. Thank you for your time, I will be trying to capture the entire process until I have my money.

Update as of today

Dear Acapulco686,

Have you received your withdrawal from the casino yet?

Dear Acapulco686,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.