The player from Portugal alleges that an application is masquerading as Esc Online Casino on the Play Store, causing confusion. We rejected the complaint as we do not solve issues related to unofficial applications predenting to be legitimate casinos.
Estoril Sol Casino (ESC) - Player is experiencing difficulties with the casino application.
Amount: €20
Estoril Sol Casino (ESC)
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
Estoril Sol Casino (ESC) has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
They are pretending to be Esc Online Casino on the Play Store, duping people. They are reporting my complaints on other portals in an attempt to hide their bad reputation. Evidence can be found on the play store. They forced me to bet the 20€ I deposited, with odds over 1.6, because I thought they were Esc Online. Otherwise, I wouldn't be able to withdraw my money.
Automatic translation:
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1 year ago
Dear brunoper99,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Are you registered at the ESC online casino? Have you used the same information to log into the app?
Have you tried downloading the app from the official casino website? The link can be found here.
Have you contacted casino customer support regarding the suspicious application available in Play Store?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
Dear brunoper99,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Hello yes. However, when downloading the app when I thought I was going to download the Esc Online app, I was deceived by this Leon Bet. They put the name and logo of the Casino Estoril application but it is the Leon Bet betting house that you enter when opening the application. It's totally misleading. An attempted fraud. And yes, I have also contacted Casino Estoril about this problem. Leon Bet uses the image of others to get people to bet on their platform and try to hide this problem.
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1 year ago
Thank you for the information. I apologize but we are unable to assist you in your case. We recommend you always download applications directly from the official casino site, not from Play Store. You may contact Play Store as well as ESC Casino about the unofficial app.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
