HomeComplaintsPalmSlots Casino - Player claims that payment has been delayed.

PalmSlots Casino - Player claims that payment has been delayed.

Amount: €150

PalmSlots Casino
Safety Index:Below average
Submitted: 14 Sep 2023 | Case closed : 21 Sep 2023
Case closed Our verdict

Other

REJECTED

Case summary

1 year ago

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later informed us that he stopped playing at this casino and requested the complaint to be closed.

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1 year ago
Translation

Good Day

My payment has been processing for a week now! Every time I ask what the problem is, why you're not completing the payment process, you provide different arguments! Please pay me my payment, thank you!

Automatic translation:
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1 year ago

Dear Danijel310138,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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1 year ago

Dear Danijel310138,

Have you received your withdrawal from the casino yet?

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1 year ago
Translation

I no longer play at this casino, they deleted everything!

Thank you, kind regards

Automatic translation:
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1 year ago

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help. 

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