Slots.lv Casino - Player’s winnings haven’t been received yet.

I requested a withdrawal on Sept 4th through Bitcoin and it has been stuck in the Blockchain for several days now. I have contacted slots.lv and they said there is nothing they can do. I have received several withdrawals one from them since then and it went through just fine. They just keep telling me that Bitcoin is congested and to wait longer. But this is ridiculous. I feel like they need to reissue the payment.

Dear bbrunette44,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

First of all as I am actually from Colorado. It wouldn't let me change the state. I have been very patient and the crazy thing is I have received another withdrawal from the same casino and it went through just fine. That's what is frustrating me. I have just never had a withdrawal through Bitcoin get caught up in the Blockchain this long.

Dear bbrunette44,

Have you received your withdrawal from the casino yet?

No I have not and I get a different response from them Everytime I call. All they tell me is "I understand your frustration but you just need to be patient"... If I hear that one more time my head is going to explode.

Thank you very much, bbrunette44, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you bbrunette44 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Slots.lv Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Thank you so much.

Hey Casino Guru,

I just want to thank you so much because I FINALLY received my withdrawal from Slots.lv. I truly believe it is because you stepped in to advocate for me. I was not getting anywhere with them AT ALL!!

So again, I THANK YOU FROM THE BOTTOM OF MY HEART FOR YOUR HELP!!! CASE CLOSED.....

Dear bbrunette44,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter