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Veronika Lash

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Complaint replies by Veronika Lash

English
Thank you very much, matiasharjunen123, for providing all the necessary infor... 1 year ago
Thank you for your email. After a thorough investigation, we could not find a... 1 year ago
Thank you very much, MadamM, for providing all the necessary information. I w... 1 year ago
Dear marcewen,Thank you for the supporting evidence. Unfortunately, since the... 1 year ago
Thank you very much, laurislatvis, for providing all the necessary informatio... 1 year ago
Dear Andi1264,I'm glad to hear that your issue has been resolved successfully... 1 year ago
Thank you very much, Sicksackar, for providing all the necessary information.... 1 year ago
The casino cannot return the deposit to you because they never received it. M... 1 year ago
Dear Edtherob,thank you for the files. After a thorough review of your case, ... 1 year ago
Thank you very much, giovi110593, for providing all the necessary information... 1 year ago
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