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Veronika Lash

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Complaint replies by Veronika Lash

English
Dear rrobertsgg,In the bank statement you sent me there is no record of any $... 1 year ago
I'm sorry but from the files you sent us, there is no evidence indicating tha... 1 year ago
We’ve reopened this complaint at the request of rathodr870. The player sent u... 1 year ago
Dear inyu_trx,After a thorough investigation, we came to the conclusion that ... 1 year ago
Dear Medharb1981,I'm glad to hear that your issue has been resolved successfu... 1 year ago
Dear viaelliejah1720,I'm glad to hear that your issue has been resolved succe... 1 year ago
Thank you very much, marickmohamed3, for providing all the necessary informat... 1 year ago
Dear Ant4444,I'm glad to hear that your issue has been resolved successfully.... 1 year ago
Thank you very much, djak1987, for providing all the necessary information. I... 1 year ago
Dear vikashtyagi,Thank you for your response. Unfortunately, we don't have a ... 1 year ago
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