The player from Germany is experiencing repeated withdrawal issues with LuckyDreams Casino, implying the casino unnecessarily requests verification processes despite him already being verified. The player later informed us he was successfully verified and received his winnings, so we closed the complaint as resolved.
LuckyDreams Casino - Player's struggling with additional verification.
Amount: €300
LuckyDreams Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.8
LuckyDreams Casino has a Safety Index of 6.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Yes, hello. As with the Mr.Bet Casino, it is also the case with the LuckyDreams Casino. As soon as it comes to a payout, they arrive with their verification scam. I've had that before at this casino and now again. I'm already verified and it's the same thing over and over again. I don't plan on playing anything else at this casino, but I'm thinking of submitting a declaration of surrender to a law firm so that I can get it in another way if this casino doesn't give in. Best regards, Andreas H.
Edited by a Casino Guru admin
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1 year ago
Dear Andi1264,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you made any successful withdrawals from this casino in the past?
Could you please advise which verification documents have you been asked to send to the casino again?
Have you sent the requested documents to the casino? If so, when did you send the last one? Have any of these documents been approved?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
Translation
Hello Veronika. There was already a payout and I had it
I had the same problem that they didn't want to pay out and it wasn't until I threatened to make a public complaint that the transfer came. I received a very clear statement via email that my account is verified and I don't need any further documents. I'll try to send you this as an attachment. Greetings AndreasAutomatic translation:
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1 year ago
Translation
To you. You are neither neutral nor do I have the impression that you are real. What you represent here at casinos is mostly illegal and none of the casinos were allowed to accept amounts from Germany and that's what you represent?! These casinos are in big trouble. You should think about yourselves.. Your reputation is going down the drain when I keep looking around the internet..
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1 year ago
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Lawsuits are being filed against a large number of casinos. The lawsuits are being filed up to 10 years ago. And the chances of success are more than good. You shouldn't fool people anymore.. Close your page.. That would be the best.. Nobody believes you anymore.
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1 year ago
Dear Andi1264, kindly understand that the casinos are eligible to request additional verification documents at any time. Have you sent the information they asked you for? Could you please confirm if your documents were approved? What is the current status of your withdrawal request?
Regarding your remark that LuckyDreams Casino is not licensed in Germany: Unfortunately, we at Casino Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules. I can only recommend you do better research next time and play only in the casinos licensed in Germany.
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1 year ago
Dear Andi1264,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Yes hello. I received the payment after a long delay. You can delete the post.
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1 year ago
Dear Andi1264,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
