The player from Australia had a successful first withdrawal but encountered issues with the withdrawal page when attempting a second withdrawal. Despite providing requested bank details for a manual withdrawal weeks ago, the player states that the casino has ceased communication and not processed the withdrawal. After we got in touch with the casino representative, they informed the player that the most recent deposit wager was incomplete so it wasn't possible to process the withdrawal request. The player finished the wagering requirement, and a few days later informed us about successfully getting the winnings. The case was closed as resolved.