The player from Bosnia and Herzegovina deposited an amount below the minimum required into their casino account. Assistance from support didn't solve the issue and the player is seeking for credit or a refund. Since the casino clearly shows the minimum allowed deposit amount in the player's wallet, and the player nevertheless made a deposit below the limit, we rejected the complaint.
Wild.io Casino - Player is facing deposit issues.
Amount: 56 TRX
Wild.io Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Wild.io Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
After a few deposits i had some balance left on my tron account so i thought i better deposit them, however it was below the minimum amount required,Shortly after i noticed it i asked the support for help however they say we have nothing we can do, so basically the money is lost forever? Even though its crypto? Lol
I asked for a refund or a credit and they only offered the amount with a 5x wager on my next deposit.Why do i need to deposit again and why does it need to be with a wager.
Not a good business and not a good move to ruin for $4.8
I seek: Credit to my account(no wager) or refund
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1 year ago
Dear Audi7771,
Thank you very much for submitting this complaint. I'm really sorry to hear about your issue.
Please keep in mind that the casino clearly states the minimum deposit amount for each currency in your profile:
Do I understand correctly that your deposit was $4.8? If so, I am afraid that we are unable to assist you and this complaint will be rejected. Thank you for your understanding, please let me know if there is anything else I can help you with.
Best regards
Veronika
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1 year ago
How can crypto deposits have minimum and "money is lost"? Why can’t they refund me my payment? Nonsense.
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1 year ago
The casino cannot return the deposit to you because they never received it. Moreover, the cryptocurrency can not be traced back, so finding the money is basically impossible.
It's crucial for players to be aware of the minimum deposit requirements of the casino they're using and to ensure that their deposits meet or exceed these requirements to avoid any issues. Additionally, players should be mindful of the casino's terms and conditions, especially concerning fees and policies related to deposits, to have a clear understanding of the rules and potential consequences of not meeting the minimum deposit amount.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
