Wild.io Casino Review

The player from Germany had experienced a sudden game block and balance wipeout from Wild.io Casino, right when he was on the verge of meeting the bonus wagering requirements. The player was allegedly in violation of the Terms and Conditions, which led to the confiscation of all but the original deposit. The player had insisted that he adhered to all rules and provided all necessary documents for verification. After multiple exchanges, the casino completed the player's verification process and restored the confiscated winnings to the player's account. The player confirmed the receipt of his winnings, which resolved the complaint.

The player from Belarus had successfully completed the wager and requested a withdrawal. Despite having provided all required documents, undergone a Skype verification process, and maintained constant communication with the casino's support, his withdrawal request had remained pending for over 14 days. The player confirmed that he had made a deposit, played only slot games, and had no issues with the documents he had provided. After engaging with our complaints team, the player's issue was eventually resolved, and he received his money. The complaint was then marked as 'resolved' in our system.

The player from Estonia had lodged a complaint about his winnings being confiscated by Wild.io Casino after he had used their First Deposit Bonus. He had claimed that he had adhered to all the casino's rules and denied any rule-breaking. We had initiated a mediation process by communicating with both the casino and the player. The casino had provided evidence of the player's alleged rule-breaking, which we had found to be insufficient. The casino then had requested an identity verification process from the player, which he had complied with. Despite these efforts, the casino had not provided compelling evidence of rule-breaking, and we had not been able to influence the casino's decision. The complaint was marked as unresolved. We had advised the player to contact the Curacao Gaming Authority for further assistance. However, after reopening the complaint due to new information, the player had confirmed that his funds were returned and he had been able to withdraw them successfully. The complaint was then marked as resolved.

The player from the United States had been invited to a casino website with a referral offer. However, the casino had not honored the promised referral spins. The Complaints Team had extended the timer for response by 7 days, but due to a lack of response from the player, the complaint had been rejected. The team had been unable to proceed with further investigation or provide potential solutions without the player's communication.

The player from Georgia encountered issues with depositing money into the casino. He was informed that she fell below the minimum requirement, thus his deposit was lost in the blockchain. Despite the disagreement, the casino would not credit his account or allow her to speak to a manager. He feels that $5.49 was taken unjustly. The complaint was rejected as the player did not meet the requirements to deposit into the casino.

The player from Ireland had complained about Wild.io casino, stating that he had been blocked from the platform just as he was about to complete wagering requirements. The casino had then removed $20,000 from his balance, allowing him to withdraw only his original deposit. Wild.io had justified this action by claiming the player resided in a restricted territory, even though the player had provided proof of Irish residence. The player had questioned the transparency of the casino's terms and conditions regarding restricted territories. Despite the player's objections, the casino had remained firm on their decision. We had concluded the complaint as 'unresolved' due to the casino's refusal to pay out the player's winnings and the lack of clear communication regarding their terms and conditions. However, the complaint had later been reopened and marked as 'resolved' when the player informed us that Wild.io had paid out the full amount.

The player from Norway had encountered an issue with the casino, where his account had been disabled after he had wagered a bonus and won about $1900. The casino had vaguely cited a term breach as the reason, but the player had denied any wrongdoing. We intervened, reaching out to the casino and reviewing their evidence, which we had found insufficient to justify the confiscation of the player's winnings. Despite our efforts, the casino had only returned the player's initial deposit and requested additional verification. The complaint had been closed as unresolved due to the lack of proper evidence from the casino. We advised the player to contact the Curacao Gaming Authority for further assistance. Later, the complaint was reopened as the casino stated that the player's funds had been added back to their account. After the player had confirmed this and successfully withdrawn his winnings, the complaint was marked as resolved.

The player from Bosnia and Herzegovina deposited an amount below the minimum required into their casino account. Assistance from support didn't solve the issue and the player is seeking for credit or a refund. Since the casino clearly shows the minimum allowed deposit amount in the player's wallet, and the player nevertheless made a deposit below the limit, we rejected the complaint.

The player from Berlin is trying to close her account via chat and email, but has been unsuccessful and has not received a response despite multiple attempts. The complaint was closed as the player stopped responding.

The player from Georgia has been logged out of his account and cannot log back in due to a block. Despite several attempts to contact the casino via email, he has not received any response. He has approximately $3000 in winnings. We ended up rejecting the complaint because the casino provided evidence supporting its claims.

A player from Berlin expresses concerns about unfair gaming at Wild.io casino after not having a single scatter round despite making 10 significant deposits. He is requesting the operator be contacted and the casino be blacklisted. The complaint was closed as the player stopped responding.

The player from Austria deposited 12€ to the casino, but the transaction is lost because it did not meet the casino's minimum deposit amount. The casino responded that any funds sent under the minimum will not reach the player's balance and cannot be accessed. We closed this complaint as per the player’s request.

The player from the United States has experienced a technical problem while playing Roulette. The complaint was rejected as we did not receive any response from the player regarding our messages and inquiries.

The player from India has been blocked without further explanation. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino's bonus terms and conditions by claiming multiple times bonuses that can be claimed only once.

The player's account got closed for unknown reason. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player's winnings were voided for playing from a restricted country. The casino provided evidence showing that the player did not make any bets at the casino and also provided false information about which country they were registering from. The player's deposit was also returned to them. Based upon the evidence provided, the complaint was rejected.

The player from Austria had his account suspended and the winnings confiscated due to an accusation of developing betting strategies. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Poland has been accused of opening multiple accounts. The casino has sent us evidence that indicates creating multiple accounts but was still willing to offer more chances to the player to help them to verify, but the complaint was rejected because the player didn't respond to our messages and questions.

The player from Canada has experienced a technical glitch while playing slots. The issue was confirmed by the game provider and the player was compensated. However, now she requests a refund. After a closer examination, we ended up rejecting this complaint as unjustified.