Oshi Casino - Player is dissatisfied with his gaming experience.

Just deposited 900 dollars over 50 dollar deposits every one would get up to 200 max then slowly but surely go bust almost the same way everytime this casino is shit your rating deceived me and should be amended immediately these people are stealing from us and you rate them a 8 wtf

Dear Evc22, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I can do for you regarding your complaint.

Best regards, 

Veronika

Veronica,

I just like to start with saying thank you for replying to my inquiry regarding the casino. In regards to the RTP you mentioned it just so happens to be the fact that before playing the games I did play I actually read this article and research games till I was happy with what I found in relation to percentages, this in mind for a percentage rate of 96 1/2 to 98 I would think wins would be a lot more common. In one instance $150 worth of spins with not one win?I also like to mention, I did reach appoint on some of the $50 deposits where I was able to get to around 200 to 250 in wins and it was very noticeable at that point my streak only had one way which was to loose. I also had an issue with the game coin strike yesterday. I finally was able to achieve the feature and then my phone well the casino cut out restarted, and my feature was no longer available or was ready to resume. I did bring this up and after I reset my browser, I was able to find the feature, but for a feature win at the bet amount of $10 per spin I think I achieved three coin drops and made a total of $60 which in this game is not common at such a high bet. Verónica, I realize. playing the casino is a game of chance, and I can respect that, however, in this case, I didn’t feel as if I was playing the casino with a chance more like I was playing the casino and paying the casino I’ve played, worst casinos, and had more wins, and I guess my point being with the casino have such a high rating, is it or should it really be such a high rated casino?

Thank you, Evc22, for your reply. Return to player (RTP) ratio, also called payout ratio is a number that describes what percentage of each bet is statistically returned to a player from each bet (it is not saying what percentage of deposits the player will get back as some people may think). So if someone wagers 1000$ on a game with 90% RTP his expected return is 900. There are some facts about RTP that we would like to highlight.

First of all, this expected return is just a mathematical average. In short, anyone can get very lucky (or unlucky) and get a much bigger (or lesser) return than his expectation. However, if you play for a long time, your real return will be close to the expected return. In mathematics, this is called the law of big numbers. Many people wrongly believe that this means that if someone was very unlucky during some time period he should get very lucky over the next period. Or that if the red number won on roulette ten times in a row, there is a bigger chance that the black one will win next. This is called Gambler's fallacy and it's not true.

Past results do not influence future results. The law of big numbers says that if you get very unlucky in the past you can expect to get average results in the future (you would have the same expectation if you get good or average luck in the past - what happened in the past just doesn't matter in the present). And this average result will give you closer to the average result overall. For example, if red won on roulette 8 times of 10 in the first ten spins and then 5 times of 10 in the next ten spins, it's overall 13 times out of 20 which is much closer to theoretical expectation than 80% wins for red from first ten spins.

If you want to learn more about RTP we recommend you watch our videos about this topic:

https://www.youtube.com/watch?v=s0rVhAZL1-E

https://www.youtube.com/watch?v=s9fzMDzadtA

Still, if you believe that you are entitled to any refund, please forward your entire game history in Excel format to veronika.l@casino.guru. You may request your entire gaming history directly from the casino. Thank you in advance.

Dear Evc22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Evc22. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

The player sent us the following email:

Veronica I apologize for my lack in response I have been on holidays and wasn’t taking emails. I will request the game history right away for you if all is good to do so

Dear Evc22,

please forward your entire gaming history in Excel format to veronika.l@casino.guru. Thank you.

Veronica,

I have sent an attachment from my email server as I could not attach file to this provided mail setup

[name edited by Casino.Guru admin]

Thank you for your email. After a thorough investigation, we could not find any evidence that the RTP of the games was anyhow rigged. Due to this reason, your complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.