The player from Sweden requested a withdrawal but after two weeks it was canceled, allegedly due to problems with payment provider Nodapay. Meanwhile, the player closed the account due to these delays. Now, the casino is having issues reopening the account and refuses to manually send the funds even though the account was fully verified. We’ve rejected this complaint as per the player’s explicit request.
Boomerang.Bet Casino - Player's withdrawal has been canceled and the account is closed.
Amount: 700 kr
Boomerang.Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
4 months ago
Public
Public
1 year ago
I made a withdraw and after 2 weeks the withdraw was cancelled. Meanwhile i closed my account. Due to long withdraw times. They say its problems with the payment provider Nodapay so the money is sent back to my account. No they say its issues to reopen my accout and they refuse to send it manual. My account is fully verifyed. Al they say wait for a update. This they hawe told men1 moths now.. not a single update hawe i recive. I hawe a lot of proof and screenshots..
Public
Public
1 year ago
Dear Sicksackar,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.
Could you please explain why the casino refuses to re-open your account?
Have you made any successful withdrawals from this casino in the past?
Please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru.
I hope we will be able to help you solve this problem as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
1 year ago
Dear Sicksackar, yes I have received your email. We are currently investigating your case. Thank you for your patience, I will get back to you soon.
Public
Public
1 year ago
Thank you very much, Sicksackar, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
1 year ago
Translation
This drags on for time.so the whole complaint drops…
Automatic translation:
Public
Public
1 year ago
Dear Sicksackar, just because I don't respond the very next day doesn't mean I'm unwilling to assist you. You may have noticed the timer in the top right corner, which allows each party involved seven days to reply. While we strive to provide prompt responses, please understand that we handle over 800 complaints simultaneously, necessitating thorough investigation and analysis for each case.
We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.
