Boomerang.Bet Casino - Player's withdrawal has been canceled and the account is closed.

I made a withdraw and after 2 weeks the withdraw was cancelled. Meanwhile i closed my account. Due to long withdraw times. They say its problems with the payment provider Nodapay so the money is sent back to my account. No they say its issues to reopen my accout and they refuse to send it manual. My account is fully verifyed. Al they say wait for a update. This they hawe told men1 moths now.. not a single update hawe i recive. I hawe a lot of proof and screenshots..

Dear Sicksackar,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.

Could you please explain why the casino refuses to re-open your account?

Have you made any successful withdrawals from this casino in the past?

Please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru.

I hope we will be able to help you solve this problem as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi yes I have had successful payouts before. And my account is fully verified

They say they accidentally closed the account. And that there are difficulties in opening the account. It's one problem after another. I get no more answers. Only that they run into new problems. 1, they refuse to open my account saying that it has been sent to the responsible dept. They have been saying this for a month now. 2. They refuse to make a manual payment

Have you received my mail?

Dear Sicksackar, yes I have received your email. We are currently investigating your case. Thank you for your patience, I will get back to you soon.

Any updates?

Thank you very much, Sicksackar, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

This drags on for time.so the whole complaint drops…

I am no longer interested in your help

Dear Sicksackar, just because I don't respond the very next day doesn't mean I'm unwilling to assist you. You may have noticed the timer in the top right corner, which allows each party involved seven days to reply. While we strive to provide prompt responses, please understand that we handle over 800 complaints simultaneously, necessitating thorough investigation and analysis for each case.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.