Our team
NEXT

Veronika Lash

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

ico_compl_waitingico_compl_waiting65
ico_compl_waitingico_compl_waiting
61
374
781

Complaint replies by Veronika Lash

English
Dear Adriana437,I'm glad to hear that your issue has been resolved successful... 9 months ago
Dear Ggpokerben,I'm glad to hear that your issue has been resolved successful... 9 months ago
We’ve rejected this complaint as per the player’s explicit request. We are so... 9 months ago
Dear mantrysuvasish,I'm glad to hear that your issue has been resolved succes... 9 months ago
Dear Timurkaa0,I'm glad to hear that your issue has been resolved successfull... 9 months ago
Dear sarahcarr689,I'm glad to hear that your issue has been resolved successf... 9 months ago
I'm sorry but since you failed your initial verification due to sending docum... 9 months ago
When you finished wagering your bonus, you had €587.47 in your account. Howev... 9 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 9 months ago
Dear SFORTUNA24,I'm glad to hear that your issue has been resolved successful... 9 months ago
Show More Complaint Replies (+10)
1...247 248 249...390
Go to pageof 390 pages
flash-message-news
Don’t miss any news from the gambling industry
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news