The player from Germany had had issues withdrawing his winnings of over 1700€ from an online casino. The casino had rejected his two previous withdrawal attempts due to technical problems and a requirement for a deposit via a different method. The player's latest withdrawal attempt, via SEPA bank transfer, had been pending. After communicating with our complaints team, the player had confirmed that his funds had arrived, and the issue had been successfully resolved.
Dolfwin Casino - Player's withdrawals are being rejected.
Amount: €1,715
Dolfwin Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
Dolfwin Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
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10 months ago
Translation
Hello, the casino is not paying out my money.
I have won over 1700€. They have rejected 2 withdrawals.
Reasons:
1st withdrawal - Technical problem, please try other methods
2nd withdrawal - I tried with another method, it was rejected - please first make a deposit via this method or try other methods.
I have now made another withdrawal, so far it is still only pending
I don't know what I can do now, maybe someone has the ability to help me.
Automatic translation:
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10 months ago
Dear Timurkaa0,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue with Dolfwin Casino. Please understand that casinos usually require players to use the same payment method for deposits and withdrawals. If you want to use a new method for a withdrawal, a verification deposit is needed to check that the payment method truly belongs to you.
Could you please specify which payment method you used for your most recent withdrawal request?
Have you communicated with customer support regarding the technical difficulties with your canceled withdrawal request? What was their advice?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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10 months ago
Translation
Hello, thanks for the quick answer
1 withdrawal method - SEPA bank transfer
2 Crypto withdrawal method
After the first cancellation of my payout I asked. They said that I have to use another withdrawal method.
Automatic translation:
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10 months ago
Thank you. What payment method did you use now, for your most recent withdrawal that is shown as pending in your account?
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10 months ago
Dear Timurkaa0,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
