The player from the United Kingdom had requested a withdrawal but found the website suspended the following day. She had been unsure of the next steps. After the Complaints Team had suggested possible solutions and requested verification of the player's KYC status, the player reported that the issue had been resolved and she had received her withdrawal. The casino had been experiencing technical issues. The complaint was subsequently marked as resolved by the team.
Betti Casino - Player is experiencing difficulties accessing the casino website.
Amount: €105
Betti Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
9 months ago
Requested a withdrawal of €105 yesterday and today it is saying the website has been suspended!! Where do i go from here??
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9 months ago
Dear sarahcarr689,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue with Betti Casino.
I have tried accessing the website and it's up and running for me. Have you tried clearing your cookies and cache? Have you tried opening the casino website in a different browser or using a different device?
Could you please confirm that you passed the KYC verification?
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
9 months ago
Dear sarahcarr689,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
