I'm sorry but since you failed your initial verification due to sending documents that were not in your name and that were not valid, you breached the casino's Terms and Conditions and the casino was eligible to close your account.
The Terms and Conditions clearly state the following:
5. Verification of Identity/ Anti Money Laundering Requirements
5.4 In certain circumstances We may have to contact you and ask you to provide further information to Us directly in order to complete the Checks. For this purpose, We will be entitled, at Our sole discretion, to require that you provide Us with a notarised ID or any equivalent certified ID according to the applicable law of your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references. Until such information has been supplied to Our satisfaction We may prevent any activity to be undertaken by you in relation to the Account or We may, where We reasonably believe that deliberately incorrect information has been provided by you, keep any amount deposited on the Account following the closure of the Account by us.
It is important to always provide correct and true personal information when you undergo account verification in any online casino. All the documents should be in your name, belonging solely to you.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
I'm sorry but since you failed your initial verification due to sending documents that were not in your name and that were not valid, you breached the casino's Terms and Conditions and the casino was eligible to close your account.
The Terms and Conditions clearly state the following:
5. Verification of Identity/ Anti Money Laundering Requirements
5.4 In certain circumstances We may have to contact you and ask you to provide further information to Us directly in order to complete the Checks. For this purpose, We will be entitled, at Our sole discretion, to require that you provide Us with a notarised ID or any equivalent certified ID according to the applicable law of your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references. Until such information has been supplied to Our satisfaction We may prevent any activity to be undertaken by you in relation to the Account or We may, where We reasonably believe that deliberately incorrect information has been provided by you, keep any amount deposited on the Account following the closure of the Account by us.
It is important to always provide correct and true personal information when you undergo account verification in any online casino. All the documents should be in your name, belonging solely to you.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.