888 Casino - Player's withdrawal of 6300 euros is delayed.

Hello,

I have submitted all documents, passport, residency, bank statement etc., my profile has been approved but the payout of 6300 euros has not been made even after more than 5 days. If I don't resolve this matter with you, I'm going to file a complaint against 888 holding and its administrator for fraud, scam, and online embezzlement directly to the MGA, UK Gambling commission, Luxembourg online police, and EU online frauds. Thank you for your help.

Dear SFORTUNA24,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Hi Veronica,

Thanks for the reply!

Sorry, I didn't know that when you play at an online casino you have to wait 14 days to collect your money, 888 casino contractual terms and conditions write about 3 business days to pay your winnings. Furthermore, I am used to the land-based casino that pays immediately or other online casinos that pay in 24 hours, I have played a few times on Leovegas and Unibet, they pay in 24 hours. I was alarmed because I read online on GURU that 888 casino has more than 100 complaints against its organization and GURU always reports on the 888casino.com profile card the numerous complaints because it does not pay the players. Furthermore, I found online sentences from courts and gambling authorities in the UK and Austria which report this casino as unsafe and have inflicted heavy fines of millions of euros for its illicit behaviour, furthermore the same authorities wanted (as we read) to revoke it the license to offer online gambling services online. https://www.gamblingcommission.gov.uk/news/article/gbp9-4m-fine-for-online-operator-888 - https://www.businessinsider.com/888-casino-record-fine-problem- gamblers-ukgc-gambling-commission-2017-8?r=US&IR=T

I sure hope it's as you say they have delays in payments for internal reasons. Clearly I immediately set the monthly account top-up limit to 100 euros because last time I got carried away by loading more than 1000 euros on 888casino.com and now I find myself with liquidity problems. I was very happy when I won and I would certainly have continued to use the services of 888 but then they turned a good experience into a bad affair, they proved to be not very serious in their payments and for this reason I entered the limit of 100 euros per month, I cannot risking money with online casinos that pay so late because I have a family budget to manage, I even explained it to him via email. I wouldn't want them to have seen the 100 euro limit inserted and not want to pay the winnings obtained and try in every way to make me play the $6300 in the hope that I will lose it to their advantage. I clearly will not play on this casino anymore until they pay, hoping that they behave honestly so as to avoid complaints to the different authorities in the EU and Luxembourg. To conclude I would like to correct my mistake, the withdrawal is $6300 and NO EUROS. If you would like other documents and/or screenshots, I am ready to provide them immediately upon request. Thank you for your cooperation and we hope that 888casino.com behaves honestly by respecting the constraints of the MGA license and other active licenses, it would be a shame to report them for what is happening. Best regards

Hi Veronica,

While waiting for your response, we have informed MGA in Malta with an email about the unpleasant situation underway with 888casino.com, protection of consumer rights.

Waiting for them to pay the $6300 via bank transfer otherwise we will proceed with official reports to the authorities responsible not only for online gambling. I am waiting for your response and to see my latest communication published in this chat to protect other people/players from these unpleasant situations. Would you like to receive a copy of the communication with all attachments also sent to the MGA authority in Malta? Let me know. Thank you. Kind regards

Good day,

888casino.com after a long conversation in chat paid me all the amount.

Thanks

Best regards

I thank 888 company and its operators and management.

Dear SFORTUNA24,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru