The player from India had deposited 10,000 to his Parimatch wallet on December 31, 2023, which had been debited from his bank account but was not credited to the casino account. Despite the casino's assurance of a refund within 5 days, the player had not received it even after 20 days. Upon submitting a complaint, the player had been advised to contact his payment provider for further investigation, as the casino's ability to intervene was limited. Eventually, after the complaint had been filed, the casino refunded the amount to the player's Parimatch wallet, from where he had been able to withdraw it to his bank account. We had marked the complaint as 'resolved' following the successful resolution of the player's issue.
Parimatch Casino IN - Player's deposit has not been reflected in his account.
Amount: 10,000 INR
Parimatch Casino IN
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Parimatch Casino IN has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
11 months ago
I diposited 10,000 to parimatch wallet as on dt 31 Dec 2023.my bank account was debited but Parimatch wallet not credited.I talk to customer care of parimatch they told me your money refunded to you within 5 days.Now its 20 days gone my money not refunded.I Don't know they will refund it or not.Poor service.user id-5*******5
Public
Public
11 months ago
Dear mantrysuvasish,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
11 months ago
Thank you Veronica and Casino guru i for your reply,i trust on you and I know you definitely help me to resolve this issue.I will wait till one month.
Public
Public
11 months ago
Have you contacted your bank to check if the money was sent to the casino?
Public
Public
11 months ago
Many Many thanks to Casino guru.After i submitted the complaint Parimatch refund my money immediately to the parimatch wallet.I withdrawal the ammount to my bank account today Again Thanks to Casino Guru.
Public
Public
11 months ago
Dear mantrysuvasish,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
