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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
I am glad to hear that, brenno! Thank you for letting us know. As the complai... 2 years ago
Awesome news, joyw6982! As the complaint has been successfully resolved, we w... 2 years ago
I am glad to hear that, kolomparradek! Thank you for letting us know. As the ... 2 years ago
Dear all,Even if we’ve assumed that the issue has been resolved, without conf... 2 years ago
Dear bestvideos20170, I apologize, but since we haven’t received any response... 2 years ago
Dear all,Unfortunately, we’re rejecting this case because the player hasn’t r... 2 years ago
Dear hxqpngkr97, I apologize, but since we haven’t received any response from... 2 years ago
Dear azeeeeez81, I apologize, but since we haven’t received any response from... 2 years ago
Dear Ryan, I apologize, but since we haven’t received any response from the c... 2 years ago
Hello Thomas,after careful consideration, we are rejecting your complaint as ... 2 years ago
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